Online Payment Portal Guide


Welcome to Design Works Customer Portal User Guide. This web page is an operating reference on how to use the Customer Portal. This portal will allow Design Works customers to:

Logging In/Out of Customer Portal

  • Press Login.
  • Logging into the Customer Portal for the first time or with a newly generated password will require Customers to create a secure password. The following Change Password prompt will display.
  • Create a password that is something that you will remember and has at least 8 alphanumeric characters.
    • Passwords that are considered acceptable will prompt the password strength progress to change to
  • Verify the password.
  • You will then need to choose a security question from the list.
    • Provide an answer on the line “Security Answer”.
  • Press Update Account.
  • The Customer Portal Home Page is displayed.
  • To log out of the Customer Portal, simply click Logout by your name on the left.

Home Page Overview

Main Menu and Current Balances

  • The left side of the page is used to view your Current Balance due with Design Works and to view the Main Menu items, which includes:
    • Pay Balance
    • Billing
    • Orders
    • Reports
  • You will also see your name and the company you are associated with near the top; below your name, you can change your password if needed.
  • The Design Works logo at the very top of the page is a link to the homepage.