Dear Ms. Cinal,
Four years ago my husband and I built a 3,600 sq. ft. home in Fernandina Beach. Our contractor, Bryan Lendry, directed us to your establishment for the purchase of all of the tile in our home including stone flooring and ceramic tile counter tops in our kitchen. We had a very positive experience with your store and your sales staff.
Recently, we found ourselves with the need to purchase tile to create a colorful kitchen countertop on a 70’ boat that we have purchased and are refurbishing. Because of our previous positive experience at Design Works, we returned to your store and met with Rafael Mezquia. Even though our needs were small and certainly insignificant as a revenue source for your store, Rafael treated us with the utmost concern and consideration and exceeded all of our expectations in satisfying our desires.
I’m writing this to you because my husband and I oversee a business whose success depends on the customer service provided by our employees and we are always judging other businesses by the degree of customer service offered. I hope you appreciate the value you have in someone like Rafael as the service he provided us will generate a referral from us at any and every opportunity to send business your way.
Thank you to you and to Rafael for helping us make our boat more beautiful.
Sharon & Don